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Scheduling Coordinator/Receptionist in San Diego, CA at Ensign Services

Date Posted: 6/12/2018

Job Snapshot

Job Description

ESSENTIAL FUNCTIONS


The following duties and responsibilities reflect the essential functions for this job, but do not restrict the tasks that may be assigned. The Executive Director may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Participates in the referral/intake process for clients needing Home Care and Home Health services
  • Supervise the work of all agency non-medical direct care personnel and contractors and assures the Non-Medical In-Home Plan of Care is followed
  • Schedules client cases with appropriate field employees, making follow through calls necessary to produce an effective, smooth flowing schedule
  • Establishes primary personnel responsibilities and monitors performance against the Plan of Care
  • Promotes effective Home Care services in compliance with agency policies and procedures, and in accordance with California State licensing laws and regulations
  • Knows and interprets community resources available for continuity of client care
  • Participates in quality improvement activities and evaluations of the Agency
  • Investigates problems, irregularities, policy violations and other reportable events implementing the appropriate corrective action and follow-up
  • Supervises and documents the employees performance every six (6) months
  • Participates in after hours and weekends on-call schedule
  • Works closely with office staff to promote inter-agency and intra-agency communication to assure appropriate client care
  • Attends appropriate office meetings

Other duties may include:

  • Assists Agency applicants with application and hiring process
  • Assists in obtaining client satisfaction surveys
  • Answers telephone, take inquiries or messages using good telephone technique
  • Helps maintain client charts for the Agency to ensure compliance with record requirements as per policy manual
  • Helps maintain various office records; i.e. renewal of Plan of Care orders, insurance and financial client information, etc.
  • Clears daily time card telephony and finalizes payroll schedule prior to processing
  • Resolves client complaints/concerns as applicable and documents clearly and concisely
  • Performs other administrative tasks as assigned

JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Certified Nursing Aide or equivalent (preferred) with at least two (2) years of experience supervising home care Personal Care Attendants/ Caregivers.
  • Ability to perform non-medical client assessments including: ability to document and communicate medical history, physical health, mental health, and social and environmental needs
  • Experience in staffing and managing multiple projects and schedules using scheduling software
  • Knowledgeable in Microsoft Office Suite and able to understanding and use computer software systems
  • Demonstrates self-motivation, self-direction, organizational skills, flexibility and the ability to deal with a high level of stress, and constantly changing priorities with enthusiasm
  • Experience or understanding of the regulatory components of California State Home Care Licensure
  • Solid hands on experience in managing and training staff
  • Experience in marketing, sales and the customer service components of the Home Care industry
  • Proven ability to handle multiple projects and meet deadlines
  • Good judgment with the ability to make timely and sound decisions
  • Commitment to excellence and high standards
  • Excellent written and verbal communication and presentation skills
  • Ability to communicate effectively with clients, families, caregivers and administrative staff
  • Be available as required for on-call duty outside of normal office hours


The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries.
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