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Learning and Development LMS Analyst - Remote Position job in San Juan Capistrano at Ensign Services

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Learning and Development LMS Analyst - Remote Position at Ensign Services

Learning and Development LMS Analyst - Remote Position

Ensign Services San Juan Capistrano, CA Full Time
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About the Company: 

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 230 facilities in the long term care continuum that employ over 30,000 employees.

ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations.  What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!


  • Provide technical Tier 1 LMS Customer service support for our LMS system (Relias) members as needed.  
  • Possess excellent written and verbal communication skills with ability to frame and deliver communication professionally and tailored to the audience.
  • Analyze symptoms or origin of the learner’s issue(s) and determine the underlying problem(s) that is/are keeping them from completing their training.
  • Provide troubleshooting support utilizing all available resources such as training, guides, configuration, process documentation, and peers.
  • Experience working with help desk ticketing systems such as Zendesk (responding, assigning, closing and following up on ticket requests; volume average fluctuates up or down based on department initiatives and training cycles).
  • Demonstrates willingness and ability to collaborate across departments and projects, when indicated or requested. 
  • Ability to multi-task as needed working on ad hoc assignments as time permits. Ex. Creation of Constant Contact Newsletters, PDF editing or Excel Reports. 
  • Assists instructional designers with the creation of Spanish translation of content. This includes Spanish voice-overs, closed captioning and creation of course transcripts.  
  • Ability to work responsibly, with or without direct supervision, both independently and as a member of a team.
  • Additional duties as assigned.  

Position Requirements:

  • Must possess, at a minimum, an Associate degree. 
  • Microsoft Office (Excel, Word, PowerPoint etc.) is required
  • Experience in E-Learning / Learning Management industry with Relias and Workday platform experience preferred.
  • Two (2) years of Customer Service in-person or virtual Help Desk experience.
  • Ability to work in an organized manner, multitask and manage time efficiently while maintaining quality and accuracy.

Additional Information 
This full-time, exempt position can be remote or based at the Service Center in San Juan Capistrano, California.

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. 

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.

The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries.

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Recommended Skills

Language Translation
Verbal Communication
Learning Management Systems

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Learning and Development LMS Analyst - Remote Position
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San Juan Capistrano, CA

Job Type

Health Care, Nurse


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