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Information Systems Support Analyst in Mission Viejo, CA at Ensign Services

Date Posted: 2/28/2019

Job Snapshot

Job Description

Ensign Services, Inc. seeks a talented and energetic Information Systems Support Analyst.   This position will be based at ESI’s Mission Viejo Service Center.

About the Company

Ensign Services, Inc is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, ESI has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere. 

We have a unique set of core values that shape our organization.  They include- CUSTOMER SECOND, ACCOUNTABILITY, PASSION FOR LEARNING, LOVE ONE ANOTHER, INTELLIGENT RISK TAKING, CELEBRATION AND OWNERSHIP.  These core values allow us to successfully serve over 180 skilled nursing, assisted living, home health and hospice with nearly 30,000 employees throughout the United States. These facilities have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual facilities. 


About the Opportunity

We currently seek an experienced Information Systems Support Analyst to provide support to internal users at our Mission Viejo Service Center.  The right candidate will be able to quickly, accurately and pleasantly respond to email and personnel requests for technical support.  Duties will include but are not limited to hardware and software setup, configuration and troubleshooting.   Assisting users in accessing their email and data through a Citrix environment as well as accessing key clinical and financial applications including but not limited to PointClickCare, Optima, Workday and Great Plains.  This individual will need to have great time management, responding to ticket requests and walkups accordingly and with a smile.     

Required Qualifications

  • 2+ years of experience providing technical support and troubleshooting
  • General Troubleshooting (Windows, Citrix, Office Applications)
  • Active Directory User Setup/Management
  • Printer/Scanner configuration and support
  • Outstanding communication skills – verbal and written
  • Ability to support network and systems hardware and software with minimal supervision
  • Ability to prioritize, multitask and work under time constraints
  • Ability to manage diverse personalities with superior customer service skills

Preferred Qualifications

Experience supporting: 

  • Altec DocLink
  • Microsoft Dynamics Great Plains
  • Smartsheet
  • Skype for Business
  • Telephony Systems
  • Desk and mobile phone configuration and support
  • Configuring new office lines
  • Audio-Visual setup and support

Compensation 

ESI offers an attractive compensation package including a competitive base salary and benefits, plus eligibility for bonuses and stock options. Success will only be limited by performance.

If you are passionate about helping others and believe you can meet the expectations outlined above, please submit your resume along with a cover letter explaining why you are the right candidate for our organization!

Additional Information 

Salary:         Commensurate with experience
Position Type:     Regular Full Time, Employee 
Benefits:     Medical, dental, vision, and life insurance, 401(k) with company match, vacation pay, holiday pay, fun and supportive work environment 
Location:    Mission Viejo, CA


Contact Information 

All inquiries held in confidence. No phone calls or agencies/third party/recruiting please.

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment drug screening required. 
 

The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries.

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