Field Information Systems / IT Field Resource (Los Angeles/Ventura County and surrounding Markets) - Ensign Services in Los Angeles, CA at Ensign Services

Date Posted: 9/11/2020

Job Snapshot

Job Description

Field Information Systems / IT Field Resource (Los Angeles/Ventura County and Surrounding Metro Areas) Ensign Services Inc., seeks a culture-driven, talented and energetic IT Field Resource, to serve the needs of our rapidly expanding client-base across the United States. Please note that this is NOT a remote position - candidates need to reside in the Los Angeles/Ventura County area and be able to service facilities in that area.

About the Company
ESI is the most progressive company in the exploding healthcare services field today. Dedicated to restoring public confidence in the healthcare industry, ESI has assembled a team of highly competent, dedicated and caring individuals who are creating a new standard of excellence for healthcare providers everywhere.   ESI currently serves over 300+ locations which include Skilled Nursing Facilities, Assisted Living Facilities, Independent Living Facilities, Home Health, Hospice, Healthcare Resorts, Mobile Diagnostics, Medical Laboratory, Medical Transportation, and Laboratory Services.  With nearly 40,000 employees in 15 states nationwide, these facilities have no corporate headquarters or a traditional management hierarchy. Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized Clinical, Legal, Risk Management, HR, Training, Accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their facilities. 

About the Opportunity
We are looking to add a professional, personable, and passionate individual to our Field Ops Team.  This position is a field-driven position and requires someone who loves meeting and interacting with different people on a daily and weekly basis.  This position will expose you to a variety of IT Technology, Healthcare Information Technology, Project Management, Customer Service, HIPPA, Compliance Rules and Regulations, EHR Systems, Data Center Support, and Operations. This position will support the Los Angeles/Ventura County and surrounding Metro Areas, while providing support during acquisitions when needed.   

Qualifications:
Ideal candidate should have 1-3 years of IT Field Experience or other related experience as well as an in-depth Knowledge of Windows skills, network basics, Citrix, Active Directory, and Microsoft applications. MUST be customer service and performance-driven.

The right candidate will have high-level written and spoken communication skills. Needs to work independently but also be a good team player. Excellent decision making, problem solving, and research skills are required. Professional dress and demeanor are expected. The right candidate will have excellent working knowledge of computers, networks, email, and Microsoft Office. 


Duties and Responsibilities
This person is responsible for a wide variety of IT related job duties. Everything from implementing and deploying new hardware, setting up infrastructure, and providing support at newly acquired and existing entities on an independent basis to resetting passwords and tracking requests in our ticketing system This person must have a high level of accountability to ensure network installations are done correctly and operations are properly supported.

Our Field Ops must build rapport with the facilities they support as well as with inter-department personnel.This position requires good analytical skills to make assessments about system and network resource usage, to know when to escalate problems, and to accurately determine incident scope and impact. This is not a comprehensive list of job duties, as they often vary from day to day! You may be asked  to perform any other related duties and responsibilities that may become necessary to ensure that the needs of the organization and computer users are met.

Working Conditions
This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Could be gone for up to two weeks at a time if needed. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas. This is a salaried position and some non-regular hours as well as weekends and holidays may be necessary in specific situations. We support 24/7 operations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants

Compensation 
ESI offers an attractive compensation package including a competitive base salary and benefits, plus eligibility for bonuses and stock options. 

Salary: Salaried position commensurate with experience
Position Type: Regular Full Time, Employee  Benefits: Medical, Dental, Vision, and Life Insurance, 401(k) with company match, vacation pay, holiday pay, fun, and supportive work environment.

If you'd like to make the world a better place and believe you can meet the expectations outlined above, please submit your resume along with a cover letter explaining why you are the right candidate for our organization!

Contact Information 
Marcus Gilliam – IT Manager
mgilliam@ensignservices.net
All inquiries held in confidence. No phone calls or agencies/third party/recruiting, please.

Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment drug screening required. 

The employer for this position is stated in the job posting. Ensign Services, Inc. provides recruiting services for operations in the skilled nursing, assisted living, home health and hospice industries.

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